RETURN POLICY
Last updated January 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase, reason for returning and the return form., then mail your return to the following address:
Gomma Publishing Ltd
Attn: Returns
RMA #
27 Old Gloucester Street
London , WC1N 3AX
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 10% restocking fee will be charged for all returns.
- Sale/ pre-orders items are FINAL SALE and cannot be returned.
- Returns must be required at: [email protected]. Items returned without a formal request will be not accepted.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: